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Shipping & Payments

The information contained herein also form part of our Terms and Conditions.

There are several ways you can order products from us:

  • Preferred method: shop online using our secure online store (protected by secure SSL encryption)
  • Over the phone by calling 02 4997 2530 (or tollfree from landlines only 1800 22 55 00)

or

  • Mail to:
    NTP Health Products
    P. O. Box 34
    Tea Gardens NSW 2324
    Australia

The following information has been provided in good faith and should be read in conjunction with our Terms and Conditions.

SHIPPING


Retail Customers:

We ship via Australia Post or courier. The method of delivery will be chosen at our discretion.

There is a $9.90 charge per order for deliveries within Australia. A postage/freight quote will be provided for overseas deliveries unless otherwise stated at the time of ordering.

Once your order has been dispatched, you will receive an email which you can use to check the status of your delivery. If you cannot find this email in your Inbox, please check your Junk Mail/Spam folder. Please check your delivery status before contacting us.

Due to ongoing incidents of theft and fraud, we are unable to allow special instructions for delivery (including but not limited to Authority to Leave instructions such as 'Please leave at door if nobody home'). Accordingly, ALL parcels MUST be signed for.

In the event that you are not available to receive/sign for your parcel when delivered, Australia Post/Courier will leave a Card advising that they have attempted delivery. Australia Post will advise where your parcel is awaiting your collection; a courier will leave instructions for collection on their Calling Card.

We strongly recommend you collect your parcel as soon as possible from Australia Post. Australia Post will only hold parcels for a limited amount of time (approximately 10 working days). When the collection period expires, any uncollected parcels are returned to us as 'undeliverable'. Australia Post charges us a fee for returning the parcel, which we will pass on to you.

When a parcel is returned to us UNDELIVERABLE after all methods of delivery have been exhausted, we will contact you by telephone only on the number provided on the initial order. If we cannot contact you, your parcel will be returned to stock and any charges will be processed.

Any return fee charged by Australia Post or courier will be charged to your credit card provided at the time of ordering or a Paypal invoice will be issued to the email address provided on the order. An invoice and payment receipt will be mailed to you for your records.

Consequently, we will not be responsible for your failure to collect your parcel prior to it being returned to us. Nor will we be liable for any additional charges that may be incurred should you instruct us to resend your parcel (you will have to pay an additional delivery fee). To avoid this situation please collect your parcel as quickly as possible.

If you would normally provide an Authority to Leave instruction, we recommend that you instead supply an alternative delivery address, where someone you trust will be available to sign for your parcel.

Wholesale customers:

Please note that postage/shipping fees are charged in addition to your order. This cost is NOT automatically calculated by our shopping cart at the time of placing your order, because freight charges can vary enormously depending on the delivery address/weights/sizes. Therefore, wholesale orders are calculated with a $0.00 value against shipping – and the shipping fee is then calculated and applied to your total due for payment AFTER your order has been submitted to us. By submitting an order via our Shopping Cart as a wholesale customer, you agree to pay the shipping fee applied to your order by us. In the case of large orders or high fees, we MAY choose to contact you to obtain your approval to proceed, at our discretion. Should you require a specific quote for shipping, please contact us by email at the time of ordering, or type your request into the COMMENTS section of the checkout page.

Parcels are sent by Australia Post OR by freight company. The cost will be calculated and you will be advised prior to finalising your payment. The freight method (unless specified by you) will be at the discretion of NTP Health Products.

Once your order has been dispatched, you will receive an email which you can use to check the status of your delivery. If you cannot find this email in your Inbox, please check your Junk Mail/Spam folder. Please check your delivery status before contacting us.

Due to ongoing incidents of theft and fraud, we are unable to allow special instructions for delivery (including but not limited to Authority to Leave instructions such as "Please leave at door if nobody home"). Accordingly, ALL parcels MUST be signed for.

In the event that you are not available to receive/sign for your parcel when delivered, Australia Post/Courier will leave a Card advising that they have attempted delivery. Australia Post will advise where your parcel is awaiting your collection; a courier will leave instructions for collection on their Calling Card.

We strongly recommend you collect your parcel as soon as possible from Australia Post. Australia Post will only hold parcels for a limited amount of time (approximately 10 working days). When the collection period expires, any uncollected parcels are returned to us as "undeliverable". Australia Post charges us a fee for returning the parcel, which we must pass on to you.

Consequently, we will not be responsible for your failure to collect your parcel prior to it being returned to us. Nor will we be liable for any additional charges that may be incurred should you instruct us to resend your parcel (you will have to pay an additional delivery fee). To avoid this situation please collect your parcel as quickly as possible.

If you would normally provide an Authority to Leave instruction, we recommend that you instead supply an alternative delivery address, where someone you trust will be available to sign for your parcel.

When a parcel is returned to us UNDELIVERABLE after all methods of delivery have been exhausted, we will contact you by telephone only on the number provided on the initial order. If we cannot contact you, your parcel will be returned to stock and any charges will be processed.

Any return fee charged by Australia Post or courier will be charged to your credit card provided at the time of ordering or a Paypal invoice will be issued to the email address provided on the order. An invoice and payment receipt will be mailed to you for your records. 

International Shipping:

Orders that are placed with us for delivery to any country outside Australia will be processed at our discretion - order acceptance is not guaranteed.

A freight fee in AUD is automatically applied to orders requested for delivery overseas. This is a nominal fee only and may be insufficient to cover the actual cost of freight.

If the order is accepted, the actual cost of freight to the specified delivery address will be calculated and any amount above that which is stated on the final order will be added to the order total. The additional freight charge must be paid prior to dispatch. We will contact you to advise you of the additional amount required.

Any and all items purchased from this shopping cart or from NTP Health Products may attract custom duties and/or other fees in transit/upon reaching the final delivery address in that country of destination. Any taxes, duties or other fees imposed in the destination country will be the responsibility of the purchaser. Delays in shipping and/or receiving the purchased goods due to formalities in that country or due to unpaid duties, fees etc will NOT be the responsibility of NTP Health Products.

PLEASE NOTE: We cannot send hydrogen peroxide via Australia Post OR overseas. If purchasing for delivery within Australia phone us on 02 4997 2530 (or tollfree from landlines only on 1800 22 55 00) to obtain the cost of road freight which would have to be added to the order. Deliveries MUST be to a physical address and MUST be signed for.


PAYMENTS

Acceptable forms of payment include CHEQUE, MONEY ORDER or PayPal and we also accept payments via credit card - MASTERCARD, VISA or AMERICAN EXPRESS cards only. Your credit card will be charged at the time of shipping. An additional processing fee is applicable to payment via AMEX as stated at the time of checkout. This additional percentage will be added at the time of ordering

All prices are in Australian Dollars ($AUD) and include GST (Australian Goods and Services Tax ) if applicable.

Please advise us if you ever experience any problems with your order. If you receive anything that you are not happy with or if you find any goods missing, then let us know on receipt of the order and we will rectify the problem according to our Terms and Conditions.

QUESTIONS?

Our office hours are Monday to Friday, 8.30am to 4.30pm (EST). If you need to contact us outside of these hours please leave a message on our answering machine or email us mail@ntphealthproducts.com


If you would like any further information, or have any queries you can telephone us on 02 4997 2530 or tollfree (from landlines only) on 1800 22 55 00, email or write to us.