BEFORE READING THIS POLICY, please be sure that your product was purchased directly from us at NTP Health Products, and not from one of the many businesses around Australia that we distribute to. If you have purchased from a store (such as a health food store, gift store, pharmacy or similar) OR ANOTHER COMPANY'S WEBSITE, please contact them to discuss your issue.
This policy has been copied from Section 19 of our Terms and Conditions, which should be read in full before applying for a Returns Authorisation.
1. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitle to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
2. Returning Products to Us
ALL claims must be made within 5 days of receipt of delivery. Notification of the claim MUST be made to NTP Health Products. This can be done by contacting us on 1800 22 55 00 (Australia only) or 02 4997 2530 (Australia only).
Products have a conditional 30 day money back guarantee.
For a full refund:
- on faulty goods, products are to be returned within 30 days of purchase. All returns must be accompanied by proof of purchase.
- if you've simply changed your mind or have made a wrong decision, goods are to be returned in their original and re-saleable condition (i.e. unopened and unused) within 30 days of purchase (Refer to Section 6 of our Terms and Conditions).
Goods or Services will not be accepted for refund outside the 30 day period. All refunds will be credited by way of initial payment type (e.g. credit card) and refunds will be for the cost of goods only. Refunds for delivery expense will be offered should the product be faulty and you do not want the goods to be replaced. Any products that are not faulty and have been returned opened or used will be returned to the customer at their expense.
Please note: Food items can not be returned unless specified.
Products (except food items) can be returned after an authorisation has been given. Returning products to NTP Health Products is free within Australia.
To obtain a return authorisation or if you have any questions regarding this policy please call 1800 22 55 00.
This guarantee is in addition to your statutory rights. Subject to change.